Hi harald
1) There are a couple of possible reasons this couldn't be done. If the Empress is already a widow, she cannot enter into marriage again.
Even if she hasn't been married yet, she as the Empress can't enter into marriage in other empire. Make sure to have nobles in the Imperial court, who are available for marriage.
If you can't marry her to one of them, please send me your account name, number of the realm and the name of the great person whom you want to marry her with, so I could check.
What happens when she dies?? No heirs. And can I fix this somehow??
In this case, a new imperial family will be generated after she dies.
2) If you have used your Google account to register in the app, you won't be able to access the game trough the web with this account. If this is the case, please contact us at
support@imperialsupport.org from your email address, connected to this account, so we can give you access to login into the game via web.
If you have registered directly at the homepage of the IO app and used an email for registration, please open the Email menu in Settings after you log in the game. Follow the instructions to confirm your email and than try again to request a new password using the link "Lost password". In case there are any problems, write an email to
support@imperialsupport.org from the confirmed email address. Also please send your username and realm when contacting the above mentioned email address.