Maintenance issues 29/07/2015

[puki_oh]

Dear Admins,

Yesterday I had vary big issue in the game,
My alliance is in the middle of war, i had an attack on a big player to check if he is online or not ,
In the middle of the attack there was a maintenance problem in realm 118 and there was no access in the realm so i couldnt recall the attack
It was saying that all attacks will be stooped BUT after 10 min the realm was active my attack went trough ,
I write to IO support and they admit that its their mistake and they transfer me 300 diamonds for the trouble ,
How can be this fixed with 300 diamonds? my losses are very big 70 000 cataprahts 89 000 elite archers, the war is lost ,
and like reward i recieve 300 diamonds? cmon please.... i am customer for many years and this is what i get for spending time and money to you people?

please let me know if this can be handled differently ?

My user is _PUKI_  realm 118
The battle time was 15:36:02  on 29/07/2015

[Johnnie]

Hello, puki_oh,

we will check again the case and respond after the weekend.

All the best.

[puki_oh]

Dear Johnnie,

I will wait for the response,
Please... i see the enemy already took medal for that battle   and we lost the war,
I lost a lot of army and points and 300 diamonds are nothing to recover all of that,

Regards,

[Angela]

Hello puki_oh,

Your request has been reviewed, I also responded to your private message.