Realm 193..plug-in not supported?

[KINGDC]

I started playing Realm V 6 193 about 5days ago, same computer, and I just tried to log into my account and it says that the plug-in is not supported. I am also playing in V6 238 and I can log into that just fine....can someone help me with this, please.....men and resources could be suffering badly...

[Muwe]

Hi there,

Please update your adobe flash player and also your shockwave player, try again and tell me please if its working.

http://get.adobe.com/flashplayer/

http://get.adobe.com/shockwave/

Also, read this topic for further assistance, if you want to try a couple of more things:

http://forum.imperiaonline.org/int/index.php?topic=33345.msg232206#msg232206


Cheers

[KINGDC]

Someone suggested that I may have been reported, accidently or on purpose, and that I may have been blocked. Is that a possibility and if that is what happened, how can it be rectified? I am still playing in V6 238 though with no problems. I see that V6 193's URL says BETA, and V6 238 does not, could that be a problem?

[Muwe]

Hi there,

If you would be reported by someone for a reason or another, you would be notified. And also, next to your name in ranking you would see a "ban" icon or a "silenced" one. In any case it would not generate this problem you are having now. Did you try any of the steps I asked you above?

[KINGDC]

Yes, all of them. It just keeps giving me " plug-in not supported ". If it was on my end, then V6 238 should say the same thing and I would not be able to play, correct? Or, is it because V6 193 is in BETA?

[Muwe]

Hello,

In my personal opinion that should not be the cause of the problem..
Please try to send a screenshot with the message you receive (Plug in not supported) and your username and realm to:

Support@imperialsupport.org so that someone with the necessary technical abilities to be able to check this for you.

Sorry for your inconveniences..

All the best