BUG

[Mirian]

hello, administration of imperiaonline, please help if you can, my friend have a problems yesterday when he trying to join game his realms disapear we don't know whats heppend. his Nickname was BAPBAP mail: natia80@posta.ge thanks

[tiger]

His account is still there. Maybe someone changed his pass.
He can recover password using password recovery link on main page - he will get link to reset password for his account on his e-mail.
Or he can write to support@imperialsupport.org with his username and realm and we can change his pass.

[Mirian]

we try all of this but nothing change, when he join game there are only one realm and we want to know where are others, i don't think that anyone change pass, because still there are one realm

[tiger]

we try all of this but nothing change, when he join game there are only one realm and we want to know where are others, i don't think that anyone change pass, because still there are one realm

which realm is there? Probably some older version realm - v4a or older.

[Mirian]

realm 73 yes this is older version, it follows that anyone change pass?    

[tiger]

Someone changed pass - because V5 account is global - you change pass in 1, all are changed. V4 are not global so you change pass in one, only that realm is changed.
I checked account e-mail it fits to one you wrote - so he can change pass using password recovery or writting to use usimg that realm. He must do it in those 2 ways, because e-mail si proof of owning account so i cant change pass onyl because you knwo pass - and you are not owner obviusly.

[Mirian]

can you say me who change pass? (which country player)

[Mirian]

thx for everything, we recovery account

[tiger]

Ok. I just checked mail, didnt check which country is account.