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Author Topic: BUG  (Read 4289 times)
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Mirian
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BUG
« on: July 18, 2012, 11:04:12 AM »

hello, administration of imperiaonline, please help if you can, my friend have a problems yesterday when he trying to join game his realms disapear we don't know whats heppend. his Nickname was BAPBAP mail: natia80@posta.ge thanks
« Last Edit: July 18, 2012, 11:06:24 AM by Mirian » Logged
tiger
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« Reply #1 on: July 18, 2012, 11:22:03 AM »

His account is still there. Maybe someone changed his pass.
He can recover password using password recovery link on main page - he will get link to reset password for his account on his e-mail.
Or he can write to support@imperialsupport.org with his username and realm and we can change his pass.
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tiger
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Mirian
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« Reply #2 on: July 18, 2012, 11:59:26 AM »

we try all of this but nothing change, when he join game there are only one realm and we want to know where are others, i don't think that anyone change pass, because still there are one realm
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tiger
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« Reply #3 on: July 18, 2012, 12:50:05 PM »

we try all of this but nothing change, when he join game there are only one realm and we want to know where are others, i don't think that anyone change pass, because still there are one realm
which realm is there? Probably some older version realm - v4a or older.
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tiger
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Mirian
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« Reply #4 on: July 18, 2012, 12:57:17 PM »

realm 73 yes this is older version, it follows that anyone change pass?    
« Last Edit: July 18, 2012, 12:59:01 PM by Mirian » Logged
tiger
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« Reply #5 on: July 18, 2012, 13:05:39 PM »

Someone changed pass - because V5 account is global - you change pass in 1, all are changed. V4 are not global so you change pass in one, only that realm is changed.
I checked account e-mail it fits to one you wrote - so he can change pass using password recovery or writting to use usimg that realm. He must do it in those 2 ways, because e-mail si proof of owning account so i cant change pass onyl because you knwo pass - and you are not owner obviusly.
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tiger
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Mirian
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« Reply #6 on: July 18, 2012, 13:15:57 PM »

can you say me who change pass? (which country player)
« Last Edit: July 18, 2012, 13:27:27 PM by Mirian » Logged
Mirian
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« Reply #7 on: July 18, 2012, 15:12:19 PM »

thx for everything, we recovery account
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tiger
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« Reply #8 on: July 18, 2012, 16:07:27 PM »

Ok. I just checked mail, didnt check which country is account.
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tiger
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