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Author Topic: Purchased Diamonds and recieved error - did not recieve the diamonds  (Read 849 times)
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Owenski
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« on: September 09, 2017, 16:16:58 PM »

Hi Team,

I just purchased a Knight pack for 5,99 euros and received 15300 diamonds (Google Play Order Receipt received  09-Sep-2017 14:34:55 CEST).  I then purchased 3 mins later the General Pack for 11,99 euros with 20% (instead of 30600 with 20% it's 36720). While confirming payment i received an error wifi and never received the diamonds. I did receive a Google Play Order Receipt received 09-Sep-2017 14:37:19 CEST. Order number: GPA.3315-1878-8843-02333.
When i click on purchase the same general pack with 20% it says : You already have this item. Which i never received.

I've cleared the cache and restarted the game but still never received the diamonds.

What should i do? Make a reclamation from Google Play or wait.

Realm V6.326 Profile name = Owenski

Any help would be great before i request a refund from google play.

Thanks

Richard
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Angela
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« Reply #1 on: September 17, 2017, 15:39:57 PM »

Hi, Richard, I've sent you private message with further details.
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Angela
Macedonian Community Manager


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