Slayman1
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« on: September 21, 2016, 15:40:09 PM » |
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Hello,
I have a problem with messages and tribune:
you don't have permission to send or receive message. Please, check your Xbox Live privacy configuration and try again.
I checked everything, but it does not work
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Angela
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« Reply #1 on: September 28, 2016, 15:58:15 PM » |
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Hi, Slayman1. Could you send a picture/screenshot of the error and the name of your account and realm, please?
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Yakone
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« Reply #2 on: October 02, 2016, 18:14:45 PM » |
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Is IO planning to upgrade their servers? I am getting messages that imperia failed to respond to my request. It takes 5 mins to open a message. In game alerts of attacks come after the attack has landed. I play the game from my PC, laptop & iphone. All are having the same problem.
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Yakone
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« Reply #3 on: October 03, 2016, 18:43:32 PM » |
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This is a continuing problem that is getting worse. How am I to play when I can't even log on or when I do I can't do anything?
The daily event is active but cannot send any troops. Cannot get the attack screen to load.
I cannot open messages when I am online.
No response from IO support.
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Yakone
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« Reply #4 on: October 03, 2016, 19:06:22 PM » |
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Here is the screen shot of what came up when I logged in. http://prntscr.com/cpdc6k |
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Angela
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« Reply #5 on: October 04, 2016, 17:09:01 PM » |
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Hi, Yakone. Could you please update your browser to the last version and clear the cache and cookies? If the problem continues, please open the Command prompt and type tracert www.imperiaonline.org and send me a screenshot of the result. |
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Yakone
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« Reply #6 on: October 04, 2016, 21:28:58 PM » |
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I am having the same problem with my PC, laptop & android phone. I have cleared the cache so many times I have lost count. The PC and android are running the latest versions. The issue was common with most of our players on saturday, could not log on. This problem shows up mostly on the weekends when the servers are overloaded.
What has made this worse is that our realm is near the end. The saturday that I could not log in we lost 2 castles.
I will do as you ask and take the snapshot of what happens. During the week days the problem is much less.
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Angela
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« Reply #7 on: October 05, 2016, 13:58:26 PM » |
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Thank you, you can send me the picture in private message if you like.
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Yakone
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« Reply #8 on: October 07, 2016, 13:39:30 PM » |
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If this screenshot doesn't give you a clue that you have a problem then Imperia is clueless about it. http://prntscr.com/cqwyqx |
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Yakone
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« Reply #9 on: October 07, 2016, 14:32:48 PM » |
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Why should I pay for a game that I cannot play 3 days out of 7?
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Angela
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« Reply #10 on: October 12, 2016, 10:38:35 AM » |
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Hi, Yakone, does the problem still exist? Were you able to take a screen of the result in the command prompt? please open the Command prompt and type tracert www.imperiaonline.org and send me a screenshot of the result. |
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