Casket bug.. Please help.

[valendria]

Hi. I'm on realm  v6 251. Just started a couple of days ago. The temple caskets have begun being bugged for me.
It's frozen on 3 received caskets, and doesn't add more as I open them. This results in me never getting an bonus casket.
Not a big problem as of now, but over time it will be. If it's any help, I don't see the option to buy caskets for diamonds either in the temple.
If I open it up and I can receive a free one the pictures and buttons are there, if I have opened on for the day, they disappear.
Hope you can come with a solution. And thanks for a great game.

- Valendria 

[Muwe]

Hi Valendria,

Please advise if this is your username also (realm number is visible and clear in your post but I just want to make sure that this is also your ingame nickname). If not, please post it here and a community manager will look into this problem and fix what needs to be fixed, or advise on what needs to be corrected.

Cheers.

[valendria]

Hi. Thanks for the quick answer. And yes; Valendria is my player name in the game.

- Valendria

[Muwe]

Hi,

Someone will have a look at this first thing in the morning when the office opens.

Thank you

Cheers

[valendria]

Everything seems to be back to normal by now. Everything shows as it's supposed to.
I didn't change anything on my end. Don't know what could have caused it.
Sorry for wasting your time. And thanks again for a great game.

- Valendria

[Muwe]

Thank you also for your appreciation and for playing it.
If the problem happens again, please remember the steps you need to take in order to ensure a fast resolution on the matter.

Cheers.