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Title: Maintenance issues 29/07/2015 Post by: puki_oh on July 30, 2015, 10:30:26 AM Dear Admins,
Yesterday I had vary big issue in the game, My alliance is in the middle of war, i had an attack on a big player to check if he is online or not , In the middle of the attack there was a maintenance problem in realm 118 and there was no access in the realm so i couldnt recall the attack It was saying that all attacks will be stooped BUT after 10 min the realm was active my attack went trough , I write to IO support and they admit that its their mistake and they transfer me 300 diamonds for the trouble , How can be this fixed with 300 diamonds? my losses are very big 70 000 cataprahts 89 000 elite archers, the war is lost , and like reward i recieve 300 diamonds? cmon please.... i am customer for many years and this is what i get for spending time and money to you people? please let me know if this can be handled differently ? My user is _PUKI_ realm 118 The battle time was 15:36:02 on 29/07/2015 Title: Re: Maintenance issues 29/07/2015 Post by: Johnnie on July 31, 2015, 18:32:12 PM Hello, puki_oh,
we will check again the case and respond after the weekend. All the best. Title: Re: Maintenance issues 29/07/2015 Post by: puki_oh on July 31, 2015, 20:35:53 PM Dear Johnnie,
I will wait for the response, Please... i see the enemy already took medal for that battle :( and we lost the war, I lost a lot of army and points and 300 diamonds are nothing to recover all of that, Regards, Title: Re: Maintenance issues 29/07/2015 Post by: Angela on August 03, 2015, 15:02:23 PM Hello puki_oh,
Your request has been reviewed, I also responded to your private message. |